Starbucks in Brazil - Brand goes to largest producing nation
Retail November 26th, 2007
It is important for all BRIC countries to learn the power of branding. The importance of value addition and branding is so largely applicable that the value of the company largely lies in its products and brand value. Recently Tata Tea and Beverages has moved out of plantation and started building brands by acquiring Tetley and focussing on productising and branding their own tea and other beverage products.
When Starbucks opened in Brazil a year ago, the US giant knew it would be tough selling coffee in the world’s biggest producer of its raw material ‘caffeine beans.’
What it didn’t bank on was how bittersweet its path to success would be — nor how much more its appeal would rely on its perceived snob value than on the quality of its espressos, lattes, Frappuccinos or cakes.
Last month, the Seattle-based chain opened its seventh store in Sao Paulo, Brazil’s biggest city that still features a few of the extravagant mansions of the 19th-century coffee barons who built the foundations of its wealth today.
The high prices of the brews on offer — a basic cup of coffee costs six reals (3.40 dollars), three times more than in normal Brazilian cafes — have done nothing to shorten the long lines at the counters.
Quite the contrary: monied Brazilians flocking to Starbucks see the stores almost as exclusive clubs for the privileged in a country where displays of wealth are usually an invitation to being mugged.
‘The social level of people here is pretty high,’ said one customer, Monica Korosue, a 28-year-old technology consultant sipping out of a cardboard Starbucks cup in the newest outlet in the chic Jardim Paulista neighborhood.
She agreed with her husband, 34-year-old Mauricio Silva, that Starbucks’ recipe for success in Brazil was in creating ‘a refuge for the elite.’
She said the market appeal of the stores in Brazil reflected ‘valuing American culture.’
But Buck Hendrix, Starbucks’ manager for Latin America, attacked the widely held perception of the company as a US icon.
‘It’s not an American thing. It’s a Starbucks thing, that transcends culture,’ he told AFP in a telephone interview from his office in Miami.
He also shrugged off the elitist tag for the Brazil stores, preferring to describe them as commuter stopovers carefully designed to be ‘warm, comforting, welcoming.’
That secure cosiness was Starbucks’ real contribution to Brazil’s already well-served cafe scene, he said.
‘Brazil knows more about coffee than any other country in the world,’ he said. ‘We think we have a lot to learn from Brazilians about coffee.’ Read the rest of this entry »
Economies 2.0